Privacy policy

Effective date: April 27, 2026
Website: https://vzoq.ai
Brand: Vzoq AI
Legal operator: Vzoq AI is a brand by Web Research Services
Registered address: 222, DMGB Street, Bajaj Nagar, Nagpur, Maharashtra, India 440010
Privacy contact: contact@vzoq.ai
Abuse and grievance contact: contact @vzoq.ai

1. Introduction

This privacy policy explains how Vzoq AI collects, uses, stores, protects, and shares personal data when you visit our website, create an account, use our software, communicate with us, or interact with our products and services.

Vzoq AI is an AI-powered lead generation, outreach automation, enrichment, and CRM platform built to help businesses identify prospects, organize leads, personalize outreach, automate follow-ups, and manage sales opportunities more efficiently.

For the purpose of this policy, “Vzoq,” “Vzoq AI,” “we,” “us,” and “our” refer to Vzoq AI, a brand by Web Research Services. “You,” “your,” and “user” refer to website visitors, customers, account users, prospects, business contacts, and any individual whose personal data may be processed through our platform.

By using our website or services, you agree to the collection and use of information in accordance with this privacy policy.

2. Scope of this policy

This privacy policy applies to personal data processed through:

  • The Vzoq AI website at https://vzoq.ai.
  • The Vzoq AI software platform, dashboard, CRM, lead generation tools, AI outreach tools, enrichment tools, and automation features.
  • Account registration, onboarding, billing, support, and customer communication.
  • Lead, prospect, CRM, and campaign data uploaded or processed by customers.
  • Website analytics, cookies, product usage data, and security logs.
  • Enterprise integrations with HubSpot and Salesforce, where applicable.
  • Communications sent to or from Vzoq AI.
This policy does not apply to third-party websites, services, or platforms that we do not own or control.

3. Our role in processing personal data

Depending on the situation, Vzoq AI may act as a data fiduciary, data controller, data processor, service provider, or equivalent legal role under applicable privacy laws.

3.1 When we act as a data fiduciary or controller

We act as a data fiduciary or controller when we decide why and how personal data is processed. This may include:

  • Website visitor data
  • Account registration data
  • Billing and subscription data
  • Customer relationship data
  • Product usage and analytics data
  • Security and fraud prevention data
  • Our own sales, marketing, support, and business communication data

3.2 When we act as a processor or service provider

We may act as a processor or service provider when we process data on behalf of our customers and according to their instructions. This may include:

  • Leads and contacts uploaded by customers
  • Customer CRM records
  • Outreach campaigns and email sequences
  • Prospect lists
  • Notes, tags, activities, and pipeline records
  • Customer-imported data from connected platforms
  • Data synced with enterprise CRM integrations such as HubSpot and Salesforce
When we act as a processor, the customer is responsible for ensuring that they have the legal right to collect, upload, process, enrich, contact, and manage the data they use through Vzoq AI.

4. Information we collect

We collect information in several ways.

4.1 Information you provide directly

You may provide personal data when you:

  • Visit our website
  • Create an account
  • Register for a free or paid plan
  • Fill out a form
  • Contact us by email
  • Request product information
  • Subscribe to updates
  • Use customer support
  • Participate in onboarding or product discussions
  • Upload, import, or enter data into the Vzoq AI platform

This information may include:

  • Name
  • Business email address
  • Phone number
  • Company name
  • Website URL
  • Job title
  • Country, state, city, or business location
  • Account login details
  • Billing information
  • Communication history
  • Support requests
  • Any other information you choose to provide

5. Account and platform data

When you use Vzoq AI, we may collect information related to your account and platform activity, including:

  • Login activity
  • Account settings
  • Workspace details
  • Team member details
  • User roles and permissions
  • Subscription plan
  • Feature usage
  • Product preferences
  • Dashboard activity
  • Security logs
  • Error logs
  • System performance data
This information helps us operate, secure, improve, and personalize the platform.

6. Customer CRM, lead, and campaign data

Customers may upload, import, create, enrich, organize, or manage data inside Vzoq AI. This may include:

  • Leads
  • Prospects
  • Contacts
  • Companies
  • Business email addresses
  • Business phone numbers
  • Job titles
  • Company names
  • Company websites
  • Industries
  • Locations
  • CRM notes
  • Tags and lists
  • Sales pipeline data
  • Outreach sequences
  • Message templates
  • AI-generated message drafts
  • Replies and response history
  • Meeting notes
  • Follow-up activity
  • Campaign performance data
Customers are responsible for ensuring that any data they upload, import, or process through Vzoq AI has been collected and used lawfully.

7. Business contact and enrichment data

Vzoq AI may help customers identify, enrich, verify, organize, and manage business contact data for lawful B2B sales, marketing, partnership, recruitment, and business development purposes.

This data may include:

  • Customer uploads
  • Publicly available business sources
  • Business websites
  • Professional directories
  • Customer-authorized integrations
  • Enrichment sources used within the product
  • Other lawful business sources
We do not intentionally collect sensitive personal data for lead generation or enrichment purposes.

8. AI processing

Vzoq AI uses proprietary AI technology built in-house to support lead generation, outreach automation, CRM workflows, and sales productivity.AI features may help customers with:

This data may include:

  • Prospect research
  • Lead enrichment
  • Contact segmentation
  • Email personalization
  • Message drafting
  • Follow-up suggestions
  • Lead scoring
  • Campaign recommendations
  • CRM summaries
  • Sales workflow automation

8.1 Use of customer data in AI features

Customer data may be processed by Vzoq AI’s proprietary technology to provide the requested AI-powered features. We do not sell customer CRM data, uploaded data, campaign data, or customer account data to third parties.

8.2 AI output responsibility

AI-generated content may not always be accurate, complete, current, or legally compliant. Customers are responsible for reviewing, approving, and validating AI-generated content before using it in outreach, sales, marketing, or business communication.

Vzoq AI does not guarantee that AI-generated outputs will be suitable for every recipient, jurisdiction, industry, or use case.

9. Enterprise CRM integrations

Vzoq AI may support enterprise integrations with HubSpot and Salesforce for eligible customers on enterprise packages.

Where enabled, Vzoq AI may help customer teams sync selected data from the Vzoq CRM into their connected HubSpot or Salesforce account.This may include:

  • Leads
  • Contacts
  • Companies
  • Notes
  • Activities
  • Pipeline details
  • Outreach records
  • Status updates
Customers control which CRM integrations they choose to enable and are responsible for ensuring that their use of HubSpot, Salesforce, and related synced data complies with applicable laws and third-party platform terms.

10. Email and outreach data

When customers use Vzoq AI for outreach or communication workflows, we may process:

Where enabled, Vzoq AI may help customer teams sync selected data from the Vzoq CRM into their connected HubSpot or Salesforce account.This may include:

  • Recipient email addresses
  • Sender details
  • Email templates
  • AI-personalized content
  • Campaign sequences
  • Delivery status
  • Replies
  • Bounces
  • Unsubscribes
  • Suppression lists
  • Campaign analytics
  • Engagement data, where applicable

Customers are responsible for ensuring that their outreach campaigns comply with applicable privacy, email, anti-spam, consumer protection, and communication laws.

If you receive an email sent by a Vzoq AI customer and want to opt out, you should use the unsubscribe option provided in that message or contact the sender directly. You may also report abuse to contact@vzoq.ai.

11. Payment and billing data

If you purchase a paid subscription or service from Vzoq AI, payment may be processed through third-party payment processors, including:

  1. Razorpay
  2. PayPal

We may collect billing-related information such as:

  • Billing name
  • Billing email
  • Billing address
  • Subscription plan
  • Invoice details
  • Payment status
  • Transaction reference
  • Tax-related details, where applicable
We do not store complete credit card, debit card, or payment account credentials on our own servers unless expressly stated. Payment information is processed by the relevant payment processor according to its own terms and privacy policy.

12. Hosting and infrastructure

Vzoq AI is hosted on Vercel.

We may use hosting, infrastructure, database, security, monitoring, analytics, communication, and operational service providers to deliver and maintain our platform.

These providers may process limited data only as necessary to provide infrastructure, security, hosting, maintenance, support, or related services.

13. How we use personal data

We may use personal data to:

  • Provide the Vzoq AI platform
  • Create and manage user accounts
  • Authenticate users
  • Operate the CRM
  • Source, organize, enrich, and manage leads
  • Generate AI-powered suggestions and drafts
  • Automate outreach and follow-ups
  • Track replies, campaign activity, and pipeline progress
  • Sync data with customer-authorized enterprise integrations
  • Process billing and subscriptions
  • Provide customer support
  • Improve product functionality
  • Monitor system performance
  • Detect and prevent fraud, misuse, abuse, spam, and unauthorized access
  • Maintain security and compliance
  • Send product, billing, security, and service-related communications
  • Send marketing communications where permitted
  • Enforce our terms, policies, and legal rights
  • Comply with applicable legal obligations

14. Legal basis for processing

Where required by applicable law, we rely on one or more of the following legal bases:

  • Contractual necessity: To provide the services you requested
  • Consent: Where you have given consent, such as for certain communications or optional features
  • Legitimate interests: To operate, improve, secure, and promote our business software platform, including B2B contact processing where legally permitted
  • Legal obligation: To comply with applicable legal, tax, accounting, regulatory, or security obligations
  • Customer instructions: Where we process data on behalf of customers as a processor or service provider

15. Cookies and similar technologies

We may use cookies, pixels, tags, local storage, and similar technologies on our website and platform.

These technologies may help us:

  • Keep users logged in
  • Remember preferences
  • Secure the website and platform
  • Analyze website traffic
  • Understand product usage
  • Improve user experience
  • Measure campaign performance
  • Detect abuse or technical issues

Types of cookies may include:

  • Essential cookies: Required for the website or platform to function
  • Analytics cookies: Help us understand website and product usage
  • Preference cookies: Remember your settings
  • Marketing cookies: Help us understand and improve marketing performance, where applicable

You can control cookies through your browser settings. Blocking some cookies may affect website or platform functionality.

This section may also serve as Vzoq AI’s cookie notice unless we publish a separate cookie policy.

16. How we share personal data

We do not sell customer data to third parties. We may share personal data only in the following limited situations.

16.1 Service providers

We may share data with trusted providers who help us operate Vzoq AI, including:

  • Hosting providers, including Vercel
  • Payment processors, including Razorpay and PayPal
  • Security and monitoring tools
  • Communication tools
  • Analytics tools
  • Customer support tools
  • Professional advisors, such as lawyers, accountants, and auditors
  • Other operational vendors necessary to provide the service

16.2 Customer-authorized integrations

For enterprise customers, we may share or sync selected data with HubSpot or Salesforce when the customer enables such integration.

16.3 Legal and safety reasons

We may disclose personal data if required to:

  • Comply with law
  • Respond to lawful requests from courts, regulators, government authorities, or law enforcement
  • Protect the rights, safety, property, or security of Vzoq AI, our users, or others
  • Prevent fraud, abuse, spam, unauthorized access, or security threats
  • Enforce our terms and policies
  • Investigate misuse of the platform

16.4 Business transfers

If Web Research Services or the Vzoq AI brand is involved in a merger, acquisition, investment, financing, reorganization, sale of assets, or similar business transaction, personal data may be transferred as part of that transaction, subject to appropriate safeguards.

17. No sale of customer data

Vzoq AI does not sell customer account data, customer CRM data, customer uploaded data, campaign data, private workspace data, billing data, or customer communication data to any third party.

If any future privacy law interprets certain analytics, advertising, or business contact data practices as a “sale” or “sharing,” we will provide any legally required opt-out mechanism.

18. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law.

Retention periods may depend on:

  • Account status
  • Subscription status
  • Customer instructions
  • Legal obligations
  • Security requirements
  • Dispute resolution needs
  • Tax, accounting, and audit requirements
  • Product functionality and operational needs

General retention principles include:

  • Account data is retained while the account is active and for a reasonable period after account closure
  • Billing records are retained as required for tax, accounting, and legal compliance
  • Customer CRM and campaign data is retained according to customer account settings, subscription terms, and deletion requests
  • Support records may be retained to resolve issues and improve service
  • Security logs may be retained to protect the platform
  • Suppression and unsubscribe data may be retained to honor opt-outs and prevent unwanted communication
When data is no longer required, we may delete, anonymize, aggregate, or securely retain it where legally necessary.

19. Data security

We use reasonable technical, organizational, and administrative safeguards designed to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include:

  • Access controls
  • Authentication controls
  • Permission-based user roles
  • Encryption in transit, where appropriate
  • Secure hosting infrastructure
  • Monitoring and logging
  • Data backup and recovery controls
  • Vendor review
  • Internal confidentiality practices
  • Security incident response procedures

No online platform, cloud service, database, or transmission method is completely secure. We cannot guarantee absolute security.

Customers are responsible for maintaining strong passwords, controlling access to their workspace, managing team permissions, and using the platform responsibly.

20. International data processing

Vzoq AI is operated from India. We may process, store, or transfer personal data in India or other countries where our service providers, hosting providers, payment processors, or operational partners are located.

Where required by law, we use reasonable safeguards for international data transfers.

By using Vzoq AI, you understand that your data may be processed in countries that may have privacy laws different from those in your country.

21. Your privacy rights

Depending on your location and applicable law, you may have rights regarding your personal data, including:

  • Right to access your personal data
  • Right to correct inaccurate or incomplete data
  • Right to request deletion
  • Right to object to certain processing
  • Right to restrict certain processing
  • Right to withdraw consent, where processing is based on consent
  • Right to data portability, where applicable
  • Right to opt out of marketing communications
  • Right to complain to a privacy authority
  • Right to nominate another person to exercise rights, where applicable under Indian law

To exercise your rights, contact us at: contact @ vzoq.ai

We may need to verify your identity before responding. If your request relates to data processed by Vzoq AI on behalf of one of our customers, we may direct you to that customer or assist the customer in responding, depending on our legal role.

22. Rights for India residents

If India’s digital personal data protection laws apply, you may have rights as a Data Principal, subject to applicable law.

These may include:

  • Right to access information about your personal data
  • Right to correction, completion, updating, and erasure
  • Right to grievance redressal
  • Right to withdraw consent where processing is based on consent
  • Right to nominate another individual to exercise your rights in the event of death or incapacity

For privacy requests or grievances, contact: Grievance contact: contact @ vzoq.ai

Address: 222, DMGB Street, Bajaj Nagar, Nagpur, Maharashtra, India 440010

23. Rights for users in the European economic area, United Kingdom, and Switzerland

If GDPR, UK GDPR, Swiss data protection law, or similar laws apply, you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing based on legitimate interests
  • Withdraw consent
  • Receive a portable copy of your data
  • Complain to your local data protection authority
Where we process professional business contact data based on legitimate interests, you may object by contacting contact@vzoq.ai.

24. Rights for California and other United States residents

If California or other United States privacy laws apply, you may have rights to:

  • Know what personal information we collect
  • Access personal information
  • Correct inaccurate personal information
  • Delete personal information
  • Opt out of sale or sharing, where applicable
  • Limit use of sensitive personal information, where applicable
  • Not be discriminated against for exercising your rights
  • Use an authorized agent, subject to verification

Vzoq AI does not sell customer data to third parties.

To submit a request, contact: contact @ vzoq.ai

25. Children’s privacy

Vzoq AI is a business software platform and is not intended for children.

We do not knowingly collect personal data from children under 18. Customers must not use Vzoq AI to collect, upload, enrich, process, or contact children’s data.

If we learn that we have collected personal data from a child without appropriate legal authorization, we will take reasonable steps to delete it.

26. Customer responsibilities

Customers using Vzoq AI are responsible for:

  • Ensuring they have a lawful basis to upload, import, enrich, process, and contact leads or prospects
  • Providing legally required notices to individuals
  • Obtaining consent where required
  • Complying with privacy, email, anti-spam, telemarketing, consumer protection, platform, and industry-specific laws
  • Reviewing AI-generated content before use
  • Honoring unsubscribe and opt-out requests
  • Maintaining accurate suppression lists
  • Managing user permissions within their workspace
  • Using HubSpot and Salesforce integrations lawfully, where applicable
  • Avoiding upload or processing of sensitive personal data unless legally permitted and expressly authorized
Vzoq AI may suspend, restrict, or terminate access if a customer misuses the platform, violates applicable law, sends abusive or unlawful communications, or creates legal, security, deliverability, or reputational risk.

27. Sensitive personal data

Vzoq AI is designed for B2B lead generation, outreach automation, CRM, and business communication. It is not designed to process sensitive personal data.

Customers must not upload, import, enrich, or use sensitive personal data through Vzoq AI unless they have all required legal permissions and Vzoq AI has expressly agreed in writing.

Sensitive personal data may include

  • Health or medical data
  • Biometric data
  • Genetic data
  • Precise geolocation
  • Government identification numbers
  • Financial account credentials
  • Passwords
  • Children’s data
  • Criminal history
  • Race, ethnicity, religion, political opinions, trade union membership, sexual orientation, or similar protected information
We reserve the right to delete, restrict, or suspend processing of sensitive data that violates this policy, our terms, or applicable law.

28. Third-party websites and services

Our website or platform may contain links to third-party websites, tools, integrations, or services.

We are not responsible for the privacy practices, security, content, or terms of third parties. You should review their privacy policies before using them.

Third-party services such as Razorpay, PayPal, HubSpot, and Salesforce operate under their own privacy policies and terms.

29. Changes to this privacy policy

We may update this privacy policy from time to time.

If we make material changes, we may notify users through email, website notice, in-product notice, or another appropriate method. The updated policy will be effective when posted unless a later effective date is stated.

Your continued use of Vzoq AI after the updated policy becomes effective means you accept the revised policy to the extent permitted by law.

30. Contact information

For privacy questions, data requests, grievances, abuse reports, or concerns, contact us at: Vzoq AI

A brand by Web Research Services
222, DMGB Street, Bajaj Nagar, Nagpur, Maharashtra, India 440010
Email: contact @ vzoq.ai
Website: https://vzoq.ai
Privacy, Abuse and Grievance contact: contact @ vzoq.ai